A Framework for Pharmacist Development in General Pharmacy Practice
General Level Framework Second Edition
The Competency Development and Evaluation Group (CoDEG) is a collaborative network of developers and researchers, practitioners and specialist and academic pharmacists.
The purpose of this document is to provide guidance on a competency framework that supports the development of pharmacists as safe, effective general level practitioners. In hospital general level usually relates to the services delivered by a Band 6 pharmacist. In primary care this framework is aimed at pharmacists working either full time, part time or on a sessional basis for PCTs, or GP practices providing audit support and/or medication review services, and pharmacists working full or part time in a registered pharmacy premises in the community.
General Level Framework User Guide
Using the Competency Framework to support Continuing Professional Development
General Level Framework guidance on KSF
The purpose of this document is to provide is to provide guidance to pharmacists and managers on how the General Level Frameworks (GLFs) translates onto the NHS Knowlege and Skills Framwork (KSF) Outline for Band 6 pharmacists
- Source: codeg.org
- Pharmacy Resource: Framework, User Guide and Guidance
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A developmental framework for pharmacists progressing to advanced levels of practice
- Source: codeg.org
- Pharmacy Resource: Framework
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Making Informed Decisions on Change
Key Points for Health Care Managers and Professionals
The booklet offers findings of practical interest to all those attempting to bring about change for the benefit of patients. Health professionals, managers and educators at many different levels helped to develop the material; as did representatives from patient, community and user groups.
- Source: nihr.ac.uk
- Pharmacy Resource: Booklet
- Register to Access Content: No
The GP practice – a guide for community pharmacists and pharmacy staff
Developed jointly by NHS Employers, the British Medical Association’s General Practitioners Committee (GPC) and the Pharmaceutical Services Negotiating Committee (PSNC) in 2010, this guide was updated in 2013, following changes to commissioning structures.
A guide to general practice for community pharmacists, pharmacy staff and other healthcare professionals. Covers areas including training, staff, services and funding.
The community pharmacy – a guide for general practitioners and practice staff
This guide aims to support general practitioners (GPs) and community pharmacists in developing more effective working relationships and in turn, improve primary care services for patients. It covers key areas such as funding arrangements for pharmacies, the impact of prescribing policies and the range of clinical and administrative functions that community pharmacies currently provide.
The document has been developed jointly by the British Medical Association’s General Practitioners Committee (GPC) and the Pharmaceutical Services Negotiating Committee (PSNC). A similar guide has been produced for community pharmacists and their teams, which describes the work of general practices.
- Source: psnc.org.uk
- Pharmacy Resource: Guides
- Register to Access Content: No
Improving Communication Between Community Pharmacy and General Practice
A joint initiative from the General Practitioners Committee of the British Medical Association and the National Pharmacy Association
The General Practitioners Committee of the British Medical Association and the National Pharmacy Association have produced this workbook to help GPs and community pharmacists manage their day-to-day interactions in such a way as to maximize efficiency and ensure a safe and effective service to patients.
- Source: psnc.org.uk
- Pharmacy Resource: Workbook
- Register to Access Content: No
Staff engagement
Six building blocks for harnessing the creativity and enthusiasm of NHS staff
There is now an overwhelming body of evidence to show that engaged staff deliver better health care. Trusts with more engaged staff tend to have lower levels of patient mortality, make better use of resources, and have stronger financial performance and higher patient satisfaction, with more patients reporting that they were treated with dignity and respect.
This paper encourages boards and other leaders to focus on staff engagement and suggests a number of questions boards can ask to assess their organisation’s level of staff engagement.
- Source: kingsfund.org.uk
- Pharmacy Resource: Publication
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CPPE
Assertiveness
Learning objectives: By working through this guide with the support of a mentor you should be able to:
- define your personal behavioural style in business dealings with others
- apply a range of basic assertive techniques at work
- demonstrate enhanced listening skills
- give effective feedback to colleagues
- use positive body language in business situations
- understand the basic principles of influencing
- apply a range of basic influencing techniques with peers, managers and customers
- ‘market’ yourself within the company to help achieve career goals
- Source: cppe.ac.uk
- Pharmacy Resource: CE / CPD / Learning
- Register to Access Content: Yes
CPPE
Resolving conflict
Learning objectives: On completion of all aspects of this learning programme you should be able to:
- recognise conflict and its causes
- respond appropriately to different types of behaviour including assertive and aggressive behaviour
- appropriately manage your own behaviour
- know when to step in and diffuse a situation
- Source: cppe.ac.uk
- Pharmacy Resource: CE / CPD / Learning
- Register to Access Content: Yes
CPPE
Dealing with difficult behaviour
Learning objectives: On completion of all aspects of this programme you should be able to:
- prepare to deal with difficult behaviour
- understand how beliefs and values influence behaviour
- understand behaviour (including your own) and how it impacts on others
- describe the seven most common behaviour types
- develop an action plan of how to deal with difficult behaviour in the workplace
- Source: cppe.ac.uk
- Pharmacy Resource: CE / CPD / Learning
- Register to Access Content: Yes
Facilitating Learners with Specific Learning Styles
This section identifies the diversity of learning styles that people have and what helps them learn best. It explores some of the key equality and diversity considerations that can be taken into account to ensure that no learner is disadvantaged.
- Source: wales.nhs.uk
- Pharmacy Resource: Publication
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Personal and organisational development
Supporting healthcare individuals
Developing effective communication skills
Effective team-working
Working with others
Supporting commissioner and provider organisations
Involving patients and the public in service development
- Source: webarchive.org.uk
- Pharmacy Resource: e-Learning
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Royal Pharmaceutical Society | Mentoring
The RPS Mentoring scheme brings together pharmacists looking to mentor with pharmacists looking for a mentor.
Whichever group you’re in, simply log in to get started and we can begin to look for a match for your skills, experience and availability.
- Source: rpharms.com
- Pharmacy Resource: Database
- Register to Access Content: Yes – content available to members of the RPS
12 Habits of the Toxic Mentor
The 12 habits of a Toxic Mentor: 1. Start from the point of view that you – from your vast experience and broader perspective – know better than the mentee what’s in his or her interest.
- Source: davidclutterbuckpartnership.com
- Pharmacy Resource: Article
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12 Habits of the Toxic Mentee
The 12 habits of a Toxic Mentee: 1. Bring to the first formal meeting a long shopping list of things you want the mentor to do for you.
- Source: davidclutterbuckpartnership.com
- Pharmacy Resource: Article
- Register to Access Content: No
CPPE
Mentoring
Learning objectives: By working through the first part of this guide as a mentor you will:
- be aware of the key qualities and skills required of a good mentor
- identify your own mentoring style and how to use it effectively
- learn how to support a mentee in finding their own solutions to problems
- be sympathetic to the different learning styles of a mentee
- use coaching methods within your role as a mentor
- Source: cppe.ac.uk
- Pharmacy Resource: CE / CPD / Learning
- Register to Access Content: Yes
Healthcare leadership model self-assessment tool
A self-assessment tool to support the Healthcare Leadership Model has been developed and has a greater focus on helping individuals to assess their leadership behaviours and more fully understand their leadership development.
- Source: leadershipacademy.nhs.uk
- Pharmacy Resource: Self Assessment Tool
- Register to Access Content: Yes – registration is FREE
The future of leadership and management in the NHS
No more heroes
The King’s Fund established a commission in September 2010 to investigate and report on management and leadership in the NHS with a brief to:
- take a view on the current state of management and leadership in the NHS
- establish the nature of management and leadership that will be required to meet the quality and financial challenges now facing the health care system
- recommend what needs to be done to strengthen and develop management and leadership in the NHS.
- Source: kingsfund.org.uk
- Pharmacy Resource: Publication
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Leadership: Getting The Basics Of Leadership Right
What do leaders do that makes a difference? While you discover your strengths, what practical steps can you take in the meantime? Here are four suggestions
- Source: pharman.co.uk
- Pharmacy Resource: Journal Article
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Leadership: Know Yourself – Dealing With Difficult Situations
How do you feel when you are in a difficult situation with a manager, boss or colleague? We all recognise the signs — building frustration, strained communications and poor results; and that awful feeling in the pit of your stomach when you see them coming down the corridor towards you!
- Source: pharman.co.uk
- Pharmacy Resource: Journal Article
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Video Series: Watch and Learn From Pharmacy Leaders
Conversations with Pharmacy’s Most Influential Leaders
- Source: ashpfoundation.org
- Pharmacy Resource: Videos
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Leadership: Choose Life: Getting Your Work-Life Balance Right By Managing Your Time Effectively!
The phrase work-life balance is often bandied around, but what does it actually mean? The answer to this is quite subjective.
- Source: pharman.co.uk
- Pharmacy Resource: Journal Article
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Time Management Techniques for the Busy Pharmacy Professional
Learning Objectives
- Discuss the value of establishing “SMART” goals for pharmacy professionals.
- Identify tools and techniques that will facilitate prioritization within the pharmacy.
- Describe methods to appropriately delegate tasks to pharmacy team members that will promote improved time management.
- Source: michiganpharmacists.org
- Pharmacy Resource: Handout
- Register to Access Content: No
CPPE
Time management
Learning objectives: By working through this useful guide and completing the exercises and activities with the support of a mentor/line manager you will:
- reflect on your own use of time and identify any problem areas which lead to inappropriate use of your time
- be aware of the different time management principles, tools and planning aids available and how to make use of them to improve your time management.
- be more confident in delegating tasks to others
- manage situations which take up your time unnecessarily.
- Source: cppe.ac.uk
- Pharmacy Resource: CE / CPD / Learning
- Register to Access Content: Yes
CPPE
Delegating
Learning objectives: On completion of all aspects of this learning programme you should be able to:
- describe the meaning of delegation
- carry out an assessment of how much you delegate now
- see the benefits of delegation and the barriers that may present
- make decisions around the right tasks to delegate
- put your learning into practice by delegating more effectively
- Source: cppe.ac.uk
- Pharmacy Resource: CE / CPD / Learning
- Register to Access Content: Yes
A bundle of MDQs (Massively Difficult Questions)
1. What’s the biggest lie you have told yourself recently? 2. What’s the biggest lie you have told to someone else recently?
- Source: davidclutterbuckpartnership.com
- Pharmacy Resource: Article
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SWOT analysis method and examples, with free SWOT template
The SWOT analysis is an extremely useful tool for understanding and decision-making for all sorts of situations in business and organizations. SWOT is an acronym for Strengths, Weaknesses, Opportunities, Threats.
- Source: businessballs.com
- Pharmacy Resource: Various
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Pharmacist Support Factsheet: How to Build Positive Workplace Relationships
This fact sheet provides information about building positive workplace relationships, in particular, for those who are just starting out on their career. It also provides information about how to deal with unprofessional workplace relationships.
- Source: pharmacistsupport.org
- Pharmacy Resource: Factsheet
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Pharmacist Support Factsheet: Mindfulness
Mindfulness is a thought process that allows us to pay attention to, and see clearly what is happening in our lives. Whilst it cannot eliminate life’s pressures, it can be a good way to help people deal with them in a calmer manner that is beneficial to overall well-being.
- Source: pharmacistsupport.org
- Pharmacy Resource: Factsheet
- Register to Access Content: No
Pharmacy Resources Last Checked: 28/09/2021